I think EVERYONE needs to take a course on how to listen.
Twice today at work I asked a question about processes and procedures on how to do something. BOTH times I got a 15 minute "answer" that didn't answer my question.
Basically I wanted to know what I should do if X happens. Both times the answer I was given was how to not let X happen. DUH!! That's all well and good in hindsight, but what do I do now that it has happened???
Am I speaking in some unknown dialect of English? Did I lapse into some female language that males find hard to understand?
And then to add insult to injury, they chuckled at me when I got frustrated trying to explain exactly what it was I was needing to figure out.
Few things in this world *&$% me off more than to be laughed at because I'm upset or frustrated. Something about it brings out this primal urge to poke the person with a sharp stick!
Thankfully I resisted the urge (no sharp sticks available) and instead grumbled to you about it.